Inclusivehub.ae (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through inclusivehub.ae (the “Platform”).
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
Applicable Law
This Privacy Policy is prepared in accordance with applicable data protection laws of the United Arab Emirates, including:
UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
Applicable regulations and guidance issued by relevant UAE authorities
Information We Collect
We may collect the following categories of personal data:
a. Personal Identification Information
Full name
Email address
Phone number
Delivery address
Billing details
b. Transaction Information
Order details
Payment confirmation
(Note: Payment processing is handled by secure third-party payment gateways. Inclusivehub.ae does not store credit or debit card details.)
c. Technical Information
IP address
Browser type
Device information
Website usage data collected via cookies and analytics tools
How We Use Your Information
We use your personal data to:
Process and fulfil orders
Arrange delivery from the central warehouse
Enable communication between customers and Creators for exchanges of faulty products
Provide customer support
Improve the Platform and user experience
Send newsletters, product updates, promotional offers, and marketing communications, only where you have provided your explicit consent
Comply with legal and regulatory obligations
You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Creators (Vendors) and Data Sharing
Inclusivehub.ae operates as a marketplace connecting customers with independent Creators.
Limited customer information may be shared with Creators only when necessary, such as for resolving issues related to faulty products or approved exchanges.
Creators are required to use customer information solely for order-related purposes and in compliance with UAE data protection laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Ensure proper website functionality
Analyse traffic and usage patterns
Enhance the user experience
You may manage or disable cookies through your browser settings; however, some features of the Platform may not function correctly.
Payments
All payments are processed through secure third-party payment service providers.
Inclusivehub.ae does not store or process payment card information.
Payment providers are responsible for protecting your data in accordance with their own privacy policies and applicable laws.
Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes described in this Privacy Policy
Comply with legal, accounting, and regulatory obligations
When personal data is no longer required, it is securely deleted or anonymised.
Data Security
We implement reasonable technical and organisational measures to safeguard personal data against:
Unauthorised access
Accidental loss
Misuse, alteration, or disclosure
While we take appropriate steps to protect your information, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
Your Rights Under UAE Law
Subject to applicable UAE laws, you have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data, where legally permissible
Withdraw consent for data processing, where applicable
Requests may be submitted using the contact details provided below.
Third-Party Links
The Platform may contain links to third-party websites. Inclusivehub.ae is not responsible for the privacy practices or content of such external sites. Users are encouraged to review third-party privacy policies independently.
Children’s Privacy
Inclusivehub.ae does not knowingly collect personal data from individuals under the age of 18 without verified parental or legal guardian consent.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
